Guide to UK small business phone systems suppliers

Using the telephone for person to person interaction remains a critical way for your employees to engage with their customers, suppliers and colleagues. We have provided a number of articles to help you determine the best phone system for your business. Once you have settled on the type of phone system this guide sets out the leading small business phone systems suppliers in the UK market to help you select the right partner for your business.

This is the main photograph for the article Guide to UK small business phone systems suppliers. It shows an employee at his desk using a laptop with a mobile phone on the desk.

If you are looking to upgrade your business’s existing telephone system or to purchase a business phone system for the first time, selecting the right system for your business, and then the best supplier for that type of phone system, can be a complex and time consuming exercise.

In our other articles on business phone systems we have provided an overview of the UK business telephone market and in-depth explanations of the different types of phone systems – Multi-line, PBX and hosted VoIP – to help you determine the most appropriate system for your business.

The UK has one of the world’s most developed telecommunications markets and is well served by telecoms vendors providing all types of business phone systems and catering to both large and SME customers.

This article highlights the leading business phone system suppliers in the UK market to help you quickly narrow down your search and select the right telephone partner for your business.

In this article

The leading UK small business phone systems vendors

Once you have decided on a telephone system for your business the summary table below will help to direct you to the appropriate phone system suppliers.

This infographic shows a table showing the leading UK small business phone systems suppliers and showing which suppliers offer on-premise PBX and/or hosted VoIP business phone systems.

The leading UK small business phone systems suppliers

We have set out company summaries below to help you narrow down your choices and then click through to their websites to gather more in-depth information.

3CX is a global telecommunications software company, founded in 2005, headquartered in Florida, USA with its UK office in London. 3CX has 12 offices worldwide and supports over 250,000 customers in 190 countries. 3CX products are sold through its reseller partners.

Services:

  • Hosted VoIP business phone system.
  • On-premise IP-PBX business phone system.

Pricing:

  • Pricing varies between Standard, PRO and Enterprise packages and is dependent on number of simultaneous calls needed (usually 1 sim call is required per 3-4 extensions):
    • Annual pricing:
      • 1-12 users/extensions: Standard – Free; PRO – £214 p.a.; Enterprise – £258 p.a.
      • 13-25 users/extensions: Standard – Free; PRO – £276 p.a.; Enterprise – £335 p.a.
      • 26-50 users/extensions: Standard – £336 p.a.; PRO – £554 p.a.; Enterprise – £672 p.a.
      • 51-70 users/extensions: Standard – £506 p.a.; PRO – £835 p.a.; Enterprise – £1,012 p.a.
      • Prices increase up to 4,096 users.
      • Standard package is free for first year irrespective of number of users.
    • Perpetual pricing:
      • 16 Sim Calls: Standard – £924; PRO – £1,524; Enterprise – £1,848.
      • 128 Sim Calls: Standard – £8,170; PRO – £13,481; Enterprise – £16,341.
      • 1024 Sim Calls: Standard – £46,739; PRO – £77,118; Enterprise – £93,478.

Customer support: Dependent on reseller partner or £75 fee per ticket.

Rating: 4.5 out of 5.

Comment: 3CX is one of the leading global telecommunications software suppliers with hosted VoIP and on-premises IP-PBX business phone system solutions suitable for businesses of any size. 3CX products need to be purchased through its reseller network.

4com is a UK telecommunications reseller company, founded in 1999 and headquartered in Bournemouth, UK. 4com supports over 15,000 UK customers across a wide range of industries.

Services:

  • Hosted VoIP business phone systems (HiHi).
  • On-premise IP-PBX business phone systems (Samsung).
  • Ancillary services (e.g. business broadband, SIP Trunking, business phone lines, handsets, business mobiles).

Pricing: On request.

Customer support: UK based phone support and support engineers.

Rating: 4.5 out of 5.

Comment: 4com is a fast growing UK telecommunications reseller providing both hosted VoIP and on-premise IP-PBX phone systems from leading communications brands and a wide range of ancillary telephony products and services.

8×8 is a leading US cloud communications company, founded in 1987 and headquartered in California, USA with its UK head office in Aylesbury, Buckinghamshire. 8×8 has c.1,500 employees and 65,000 customers globally.

Services:

  • Hosted VoIP business phone system.
  • Ancillary unified communications services.

Pricing:

  • 8×8 Express: £8 per user per month. 30-day free trial.
  • X Series X2: £20 per user per month.
  • X Series X3: £25 per user per month.
  • X Series X5: £47 per user per month.
  • X Series X6: £90 per user per month.
  • Enterprise: Pricing on request.

Customer support: Live chat, 24/7 phone support.

Rating: 4.5 out of 5.

Comment: 8×8 is one of the leading international cloud telecommunications companies, focused on providing hosted VoIP business phone systems.

Berry Technologies is a UK telecommunications reseller company, founded in 2011 and headquartered in Salisbury, UK.

Services:

  • Hosted VoIP business phone systems (Ericsson-LG iPECS Cloud).
  • On-premise IP-PBX business phone systems (Ericsson-LG iPECS UCP).
  • Ancillary services (business lines and call packages, business broadband, handsets).

Pricing: On request.

Customer support: Online ticketing, phone support during business hours. Enhanced support available for a fee.

Rating: 4.6 out of 5.

Comment: Berry is a fast growing UK telecommunications reseller providing hosted VoIP and on-premise IP-PBX business phone solutions, from global telecommunications provider Ericsson, together with a complementary range of ancillary telephony products.

bOnline is a cloud telecommunications company, founded in Cape Town, South Africa in 2011 before expanding to the UK with its UK office located in London. bOnline currently has over 10,000 telecoms customers.

Services:

  • Hosted VoIP business phone system.
  • Ancillary services (e.g. fibre, handsets, call packages, business broadband, websites).

Pricing:

  • VoIP talk: £9 per user per month.
  • VoIP talk 1200: £13 per user per month.
  • VoIP talk unlimited: £16 per user per month.

Customer support: Email.

Rating: 4.5 out of 5.

Comment: bOnline is a rapidly growing cloud telecommunications business focused on providing hosted VoIP business telephone systems and complementary ancillary products.

BT is the UK’s national telecommunications provider, founded in 1951 and headquartered in London, UK.

Services:

  • Hosted VoIP business phone systems (BT Cloud Phone, BT Cloud Voice, BT One Phone).
  • On-premises IP-PBX business phone systems (Avaya IP Office, MiVoice).
  • Ancillary services (e.g. SIP Trunking, business lines and call packages, business numbers, business phones, business broadband, business mobiles, IT services).

Pricing:

  • Hosted VoIP:
    • BT Cloud Phone (1-9 users):
      • Basic 24 months: £13 per user per month + handset and connection charge.
      • Connect 24 months: £18 per user per month + handset and connection charge.
      • Collaborate 24 months: £23 per user per month + handset and connection charge.
      • Basic 36 months: £13 per user per month + handset, no connection charge.
    • BT Cloud Voice (5-250+ users): £6.40 per user per month + handsets, number rental and connection charge.
    • BT One Phone (5-500+ users): £35 per user per user per month (on average).
  • On-premise IP-PBX:
    • Avaya IP Office (5-2,000 users): From £1,400.
    • MiVoice Business (16-20,000 users): From £3,150.

Customer support: 24/7 dedicated helpdesk.

Rating: 1.4 out of 5.

Comment: BT, is the largest telecommunications company in the UK, providing a wide range of on-premise IP-PBX and hosted VoIP business telephone systems as well as an extensive range of ancillary telephony products and solutions.

Focus Group is UK telecommunications reseller and IT services company, founded in 2003, headquartered in Sussex, UK. Focus Group has over 300 staff and 15,000 customers.

Services:

  • Hosted VoIP business phone system (Horizon).
  • On-premise IP-PBX business phone systems (Avaya, Ericsson, Mitel, Samsung).
  • Ancillary services (e.g. business phone lines & call packages, handsets, business phone numbers, business broadband, business mobiles, IT services, business utilities, security).

Pricing:

  • Hosted VoIP:
    • Business Essential: From 14.99 per month.
    • Business Advanced: From £19.99 per month.
    • Business Premium: From 28.99 per month.
  • On-premise IP-PBX:
    • Samsung: From £10.99 per month.
    • Avaya, Ericsson, Mitel: Pricing on request.

Customer support: Live chat, email, phone support.

Rating: 4.7 out of 5.

Comment: Focus Group is a fast growing UK telecommunications reseller and IT services provider that offers a wide range of hosted VoIP and on-premise IP-PBX business phone systems from leading global brands together with a wide range of ancillary telephony and IT services.

Lily is a UK telecommunications provider, reseller and IT services company, founded in 2009 and headquartered in Leeds, UK. Lily supports over 2,500 SME customers in the UK.

Services:

  • Hosted VoIP business phone systems (Lily Cloud).
  • On-premise IP-PBX business phone systems (Ericsson-LG iPECS).
  • Ancillary services (e.g. SIP Trunking, business phone numbers, business broadband, business mobiles, IT services, security, utilities, merchant services).

Pricing: On request.

Customer support: 24/7 support options.

Rating: Not available.

Comment: Lily is an expanding UK telecommunications provider, reseller and IT services company providing its own hosted VoIP business phone system, an on-premise IP-PBX phone solution from a leading international brand and a comprehensive range of ancillary telephony products and business services.

Mitel is a global telecommunications software company, founded in 1973, headquartered in Ottowa, Canada with four offices across the UK. Mitel has over 4,200 employees, operates in nearly 100 countries and has more than 70 million users. Mitel sells direct to businesses and via its reseller partners.

Services:

  • Hosted VoIP business phone systems (MiCloud – Connect, Business, Office, Flex; Other solutions).
  • On-premise IP-PBX business phone systems (MiVoice – Business, Connect, Office 250, Office 400, Border Gateway, 5000, MX-ONE; Other solutions).
  • Hybrid IP-PBX business phone system (Mitel Connect Hybrid).

Pricing:

  • Hosted VoIP:
    • Essentials: £13.59 per user per month.
    • Premier: £17.84 per user per month.
    • Elite: £23.79 per user per month.
  • On-premise IP-PBX: Pricing on request.
  • Hybrid IP-PBX: Pricing on request.

Customer support: Email, phone support or via reseller.

Rating: 3.8 out of 5.

Comment: Mitel is a global leader in telecommunications software providing an extensive range of both hosted VoIP, hybrid and on-premise IP-PBX business phone systems.

Orchid Telecom is a family run, UK telecommunications business, founded in 2003 and headquartered in Leicestershire, UK.

Services:

  • Hosted VoIP business telephone system.
  • On-premise analogue PBX business telephone systems.
  • Hybrid IP-PBX business telephone system.
  • Ancillary services (e.g. business broadband, SIP Trunking, handsets, business mobile).

Pricing:

  • Hosted VoIP: £5 per user per month plus call package and handsets.
  • On-premise analogue PBX: Pricing on request.
  • Hybrid IP-PBX: Pricing on request.

Customer support: Email, phone support.

Rating: Not available.

Comment: Orchid provides a range of hosted VoIP, hybrid IP-PBX and analogue PBX systems together with complementary telephony services for SMEs.

RingCentral is a leading global cloud communications company, founded in 1999, headquartered in California, USA with its UK headquarters in London. RingCentral has over 2,350 employees operating in 100+ countries supporting over 400,000 customers.

Services:

  • Hosted VoIP business phone system.
  • Ancillary unified communications services.

Pricing:

  • Entry:
    • 1 user: 12.99 per user per month.
    • 2-19 users: 7.99 per user per month.
    • 20-99 users: 7.99 per user per month.
    • 100+ users: 7.99 per user per month.
  • Standard:
    • 1 user: 19.99 per user per month.
    • 2-19 users: 14.99 per user per month.
    • 20-99 users: 13.99 per user per month.
    • 100+ users: 12.99 per user per month.
  • Premium:
    • 1 user: 24.99 per user per month.
    • 2-19 users: 19.99 per user per month.
    • 20-99 users: 18.99 per user per month.
    • 100+ users: 17.99 per user per month.
  • Ultimate:
    • 1 user: 29.99 per user per month.
    • 2-19 users: 24.99 per user per month.
    • 20-99 users: 23.99 per user per month.
    • 100+ users: 22.99 per user per month.
  • All prices set out above assume annual payment discount.

Customer support: Community, live chat, online form, 24/7 phone support (for 2+ user plans).

Rating: 3.6 out of 5.

Comment: RingCentral is one of the leading global specialist cloud communications companies focused on providing hosted VoIP business phone solutions.

Spitfire is UK telecommunications provider and reseller company, founded in 1988, headquartered in London, UK. Spitfire supports over 6,000 customers in the UK.

Services:

  • Hosted VoIP business phone systems (Spitfire, 3CX, Avaya).
  • On-premise and hybrid IP-PBX business phone systems (3CX, Avaya, Panasonic).
  • Ancillary services (e.g. SIP trunking, phone lines, handsets, broadband, mobile and data services).

Pricing:

  • Hosted VoIP:
    • Hosted PBX 2.1: £6 per extension + £3 per handset, per month.
    • SIP Communicator: £8-10 per extension per month (data circuit and handsets priced separately).
    • 3CX Cloud: From £10 per extension per month.
    • 3CX Hosted: Pricing on request.
    • Avaya IP500: Pricing on request.
  • On-premise and hybrid IP-PBX: Pricing on request.

Customer support: Email, phone support during office hours. Out of hours support available for a fee.

Rating: Not available.

Comment: Spitfire is an established UK telecommunications provider and reseller offering a wide range of hosted VoIP, hybrid and on-premise IP-PBX systems, in addition to a portfolio of ancillary communications services, for SMEs.

Vonage is a global cloud communications company, founded in 2001, headquartered in New Jersey, USA. Vonage has 2,200 employees in over 20 offices worldwide supporting over 100,000 customers worldwide.

Services:

  • Hosted VoIP business phone system.
  • Ancillary unified communications services.

Pricing:

  • Select: £9.00 per user per month.
  • Professional: From £10.50 per user per month.
  • Ultimate: From £14.50 per user per month.

Customer support: 24×7 phone support.

Rating: 3.3 out of 5.

Comment: Vonage is a leading international specialist cloud communications company focused on providing hosted VoIP business phone solutions.

Prices shown above are shown ex-VAT and are accurate as of June 2020.

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